Shipping policy

At Novay Glow, we partner with trusted suppliers to deliver your skincare essentials straight to your door.

Processing Time: Orders are processed within 1–3 business days.

Shipping Time: Standard delivery takes 7–15 business days depending on your location. Delays may occur during peak seasons or due to customs clearance.

Domestic (US): 7–12 business days International: 10–20 business days

Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking to update.

We are not responsible for delays caused by customs or carrier issues outside our control.