Refund policy
Novay Glow Refund Policy
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make it right.
Refund Eligibility We offer refunds or replacements within 30 days of delivery for the following reasons:
- Item arrived damaged or defective
- Wrong item received
- Item does not match the product description
- Item never arrived
No Return Required Due to the nature of our international shipping, we do not require items to be returned. Simply contact us and we'll resolve your issue quickly.
How to Request a Refund Email us at [Novayglow@gmail.com] with:
- Your order number
- A brief description of the issue
- A photo of the item (if damaged or incorrect)
We'll respond within 1-2 business days and issue your refund or send a replacement at no additional cost.
Refund Processing Approved refunds are processed within 5-7 business days and returned to your original payment method.
Non-Refundable Situations
- Requests made after 30 days of delivery
- Items damaged due to misuse or normal wear